Terms & Conditions

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Please read these terms and conditions carefully before booking our Blue Mountains airport shuttle service. By making a booking, you agree to be bound by these terms.

1. Booking Agreement

When you book a transfer with us, you enter into a contract governed by these terms. All bookings must be made through our approved channels as outlined in our booking guide. Confirmation of your booking constitutes acceptance of these terms.

1.1 Booking Confirmation

Upon successful booking, you will receive written confirmation via email or SMS containing pickup details, driver contact information, and booking reference number. This confirmation serves as your contract with Blue Mountains Airport Shuttle.

1.2 Passenger Information

You must provide accurate information including pickup location, flight details, passenger count, and contact details. Failure to provide correct information may result in service delays or additional charges.

2. Payment Terms

Payment terms are detailed in our payment options page. We accept cash, credit/debit cards, and bank transfers for all services across our coverage area from Glenbrook to Mount Victoria.

2.1 Pricing

All prices are quoted in Australian Dollars (AUD) and are fixed at time of booking. Prices may vary based on pickup location, with transfers from Katoomba, Leura, and Blackheath differing from lower mountain areas.

2.2 No Upfront Payment

Payment is due upon completion of service unless corporate invoicing arrangements have been made through our business services program.

2.3 Additional Charges

Additional charges may apply for:

• Wait time exceeding 15 minutes beyond scheduled pickup (unless due to flight delays)
• Additional stops not specified at booking
• Excessive luggage beyond our standard allowances
• Cleaning fees for vehicle damage or excessive mess
• Toll charges where applicable

3. Cancellation & Refunds

Our cancellation policy and refund policy form part of these terms. Key provisions include:

• 24+ hours notice: Free cancellation with full refund
• 12-24 hours notice: 50% cancellation fee applies
• Less than 12 hours: Full charge, no refund
• No-shows: Full charge applies with no refund

Exceptions apply for airline schedule changes and emergencies as detailed in our cancellation policy.

4. Service Provision

4.1 Pickup Times

Drivers will arrive within 5-10 minutes of scheduled pickup time. For airport-bound transfers from locations including Springwood, Faulconbridge, and Wentworth Falls, we recommend booking to arrive 2-3 hours before domestic flights and 3-4 hours before international flights.

4.2 Flight Tracking

Our automatic flight tracking monitors arrival flights in real-time. Return transfers from Sydney Airport will be adjusted automatically at no extra charge for flight delays.

4.3 Service Coverage

We provide door-to-door service throughout the Blue Mountains region. Our coverage includes all areas listed on our service areas page from Lapstone to Bell.

5. Passenger Responsibilities

5.1 Punctuality

Passengers must be ready at the designated pickup location at the scheduled time. Wait time of up to 15 minutes is included; beyond this, additional charges may apply or the driver may depart.

5.2 Luggage

Passengers are responsible for ensuring luggage complies with our luggage limits. Oversized items, sports equipment, or excessive baggage must be declared at booking to ensure appropriate vehicle allocation from our modern fleet.

5.3 Child Safety

Passengers traveling with children must request appropriate child restraints at booking. It is the passenger's responsibility to ensure children are secured in provided restraints according to Australian law.

5.4 Pets

Pets must be declared at booking time. Review our pet policies for requirements. Service animals are always welcome.

5.5 Conduct

Passengers must:

• Behave respectfully toward drivers and other passengers
• Not consume alcohol or illegal substances in vehicles
• Not smoke in vehicles
• Not damage vehicle property
• Follow all driver instructions for safety

Drivers reserve the right to refuse service or terminate trips for violations of these conduct requirements without refund.

6. Liability & Insurance

6.1 Our Liability

We maintain comprehensive insurance coverage for passenger transport. However, our liability is limited to direct damages and does not include:

• Missed flights due to traffic, weather, or unforeseen delays
• Loss or damage to passenger belongings left in vehicles
• Consequential or indirect losses
• Delays caused by factors beyond our control

6.2 Passenger Property

While we take reasonable care, we are not liable for loss or damage to passenger property. Valuable items should not be left unattended in vehicles. Lost property will be held for 30 days.

6.3 Force Majeure

We are not liable for failure to perform services due to circumstances beyond our control including extreme weather, natural disasters, strikes, road closures, or government restrictions. In such cases, our safety protocols take priority and full refunds will be provided.

7. Special Services

7.1 Corporate Accounts

Corporate clients may establish accounts with monthly invoicing. Separate terms apply to corporate services and will be provided upon account setup.

7.2 Group Bookings

Special terms may apply to large group transfers and wedding/event transportation. These will be outlined in your booking confirmation.

7.3 Chauffeur Services

Our premium chauffeur services including black car service and VIP transport may have additional terms which will be specified at booking.

8. Privacy & Data

We collect and process personal information in accordance with Australian privacy legislation. Your information is used solely for service provision and will not be shared with third parties except as required by law or for service delivery (e.g., sharing driver contact details).

9. Disputes & Resolution

Any disputes arising from our services should first be raised with our customer service team. We are committed to resolving issues promptly and fairly. If resolution cannot be reached, disputes will be governed by the laws of New South Wales, Australia.

10. Service Areas

These terms apply to all transfers within our service coverage including pickups from Lawson, Hazelbrook, Blaxland, Warrimoo, Valley Heights, Winmalee, Woodford, Linden, Medlow Bath, Megalong Valley, Mount Wilson, and all other Blue Mountains locations.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of modified terms. Existing bookings remain subject to terms in effect at time of booking.

12. Service Hours

We operate 24/7 as detailed in our hours of operation. Bookings can be made at any time for service from any Blue Mountains location to Sydney Airport or return.

13. Airport Information

For Sydney Airport transfers, please review our terminal guide and pickup location instructions to ensure smooth transfers at all terminals (T1 International, T2 Domestic, T3 Domestic).

Contact Information

For questions about these terms or any aspect of our service, please contact us:

• Phone: 0427 143 612
• Email: info@bluemountainsshuttle.com.au
• Website: bluemountainsshuttle.com.au

By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.